Choose the relevant module from the top menu (presales, sales etc)

When you have found the work stack you'd like to filter on, select 'Grid' or the title of the work stack.

If you select browser mode, you will be able to view the information you require by working through each lead record.  You can then use the arrows on the right to navigate through each record.

WORKING IN GRID MODE

APPLYING A FILTER

If you are trying to apply a filter to the record set, there are a few options which could work for you.  If you are going to use this filter regularly, we'd recommend that you set up your own work stack with the relevant parameters.

If you are looking to apply a filter via the grids, using the filter icon, Select your criteria from the relevant options.  To return the most relevant criteria, we recommend using 'contains' or 'doesn't contain' when applying a filter. 

In this example, we have filtered by hardware. 

Select your right mouse button to open the link in a new browser tab or if you have a middle mouse button, click it to open the record in a new tab.

Once you have finished updating the record in the new tab, press the 'x' to close the tab and return to the original grid tab displaying your filtered view.

N.B. If you open multiple tabs for various customer records and forget to close them down, The Layer's 45 mins - 1 hour automatic log-out feature will apply to each tab and not each session.  To avoid this make sure you close down records when you have finished working on them.

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Author: Michelle Livingstone