Knowledgebase

Fixing Internet Explorer freezes, crashes and hangs

Internet Explorer is a stable browser and runs very well on Windows, but there maybe be times when you may find that, for some unknown reasons, your Internet Explorer freezes, crashes or hangs frequently when using The Layer on Windows 7 or 8 – or that it does not load or start at all. You may even see a Internet Explorer has stopped working message.

Here are some trouble-shooting steps you may want to try if you find that your Internet Explorer freezes or crashes frequently:

Clear Cache

To begin with, clear Internet Explorer Cache via it Settings or by using Disk Cleanup Tool or run CCleaner. Next run your antivirus software to check for malware infections. Run sfc /scannow and at the end, reboot if asked for. This will replace corrupted system files if any. Finally, Open IE, click Tools > Internet options > Security > Reset all Zones to Default level, and see if it helps.

reset all zones ie Fix: Internet Explorer freezes, crashes, hangs in Windows 7 | 8

Run with No Add-Ons

If still you find your IE giving problems,  close it and run IE (No Add-ons). This opens up the browser without loading any add-ons, toolbars or plug-ins. If it works fine, then it is obviously one of your add-ons that may be causing problems. Use the Manage Add-ons tool, and disable each one after the other to find out which one is causing the problem.

Manage Add-ons 400x276 Fix: Internet Explorer freezes, crashes, hangs in Windows 7 | 8

Try to narrow down and identify the offending add-on and then disable or remove it completely.

Reset All Settings

In Internet Options, go to Advanced Tab and click on Reset tab. Restart IE. The Reset Internet Explorer option deletes all temporary files, disables any add-ons, plug-ins, toolbars and resets all changed settings to default. Although this is a quick-fix, you will have to re-install the add-ons.

reset ie Fix: Internet Explorer freezes, crashes, hangs in Windows 7 | 8

Incidentally, you can also Reset Internet Explorer settings easily with Microsoft Fix It.

Replace GPU Graphics with Software Rendering

Use Software Rendering instead of GPU Rendering and see if if stops the crashes. You will find the setting under Internet Options > Advanced tab.


Author: Nick Kewney