Knowledgebase

Mobile Hard Reset & Manual Roam (iOS & Android)

iOS

  • Go to Settings
  • Select Mobile Data
  • Select Network Selection
  • Turn off Automatic – your device will then load up with multiple networks that you can select.
  • Choose and select a network from the list that isn’t Vodafone, the device will try to connect to the network.
  • Once the device has attempted to connect to the new network, please back out and turn on ‘Automatic’.
  • Reboot the handset

Android

  • Go to Settings
  • Go to Connections
  • Go to Mobile Networks
  • Go to Network Operators
  • Select Search Networks / select manually
  • Choose a network that isn’t Vodafone The device will try to connect to this network and will fail. Once you have done this, please select Vodafone. Your device will then reconnect to the Vodafone network.
  • Reboot the handset


Author: X Joe Strahan