Chargeable Engineering Rates 2019
All our maintenance customers benefit from free programming. If you require small changes to be made to your phone system (less than 15 minutes work), we will do it for free via our remote diagnostics facility.
The contract does not provide cover for any damage caused by electrical surges and lightning or replacement batteries and/or capacitors for system programming memory storage or if required for the operation of any telephones.
Unless otherwise stated on the agreement, the contract does not provide cover on internal or external cabling networks, either standard or structured or analogue telephones (including DECT- cordless), answering machines, headsets and/or peripherals or network related equipment such as firewalls and routers as well as network switches.
Response and clearance times are continually monitored to ensure reported faults are cleared within the contracted time. In the event of 30% (or more) of system/equipment failure, the reported fault will be defined as a ‘major system failure’ and we will reduce our response time as much as possible.