Layer Systems
Support Articles
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Account balance
2
Adding
4
adjustment
1
administration
23
Allocating payments
2
appointment
9
appointment-feedback
1
assets
17
Authorisation
7
bar-code
1
Bonus
1
branding
2
Browser
1
business-units
1
calendar
2
Case Categories
7
Case wach list
2
Case Watcher
3
case-notes
2
Cases
24
case-sla
7
case-sweep
1
Chargeable Feature
1
Checklist
7
Commissions
2
company-logos
1
company-settings
5
cost_centre
1
custom
2
Custom Report Groups
1
Custom Reports
4
customer
39
customer-portal
1
custom-fields
2
custom-product
1
custom-service
2
Data
7
data-capture
2
data-migration
7
Delegated Access
2
delete
9
Digest Feeds
2
Digests
2
duplicates
2
Editing
2
Email
7
Email Signature
2
email-attachments
1
email-templates
6
environment-settings
1
exchange-server
4
Expiry
5
Export
3
files
1
finance
38
forms
3
Funds
10
gdpr
3
Groups
1
Hold Back
1
how-to
197
Images
2
integrations
11
internet-explorer
2
Invoice
10
knowledgebase
9
leads
21
lease
1
Liabilities
2
mail agent
6
mail-triage
2
marketing
5
merge
4
Mobile
2
Notification
2
office-365
4
on-boarding
5
Opportunity
23
ordering
52
outlook-plugin
5
permissions
8
portal
3
presales
21
Pricebook
13
Product Stock
9
product-group
1
purchase-order
6
quotations
42
reconciliation
1
record
25
renewals
3
Reports
15
Sage
12
sales
86
Scheduled Email
1
search
3
Secure File
1
service
38
Services
9
settings
54
set-up
2
Signature
4
sites
1
sla-breach
1
sms
1
Stock
21
subscription
1
tags
1
tasks
12
terms
1
troubleshooting
5
unassigned
1
Updating
4
Upload images
2
user-roles
2
users
15
video
19
warehouse
1
widgets
12
work-stacks
21
Understanding Case SLA's: Working hours vs. Clock Hours
Cases
settings
Case SLA
Company Settings
how-to
2385
Mail Triage
how-to
Cases
Mail Triage
2083
How to create case category checklists
Case Categories
Checklist
Cases
how-to
administration
settings
service
2028
Understanding Cases: Cases vs Jobs
Cases
service
ordering
1985
How to Create a New Case Category
settings
how-to
Case Categories
Cases
1920
Understanding Work Stacks: Case Work stacks
how-to
work-stacks
Reports
Cases
1916
How to add external customers on case watch list and as a default case watcher
how-to
Cases
Case Watcher
Case wach list
1875
Understanding Cases: Case Service Level Agreement (SLA) On Hold Statuses
Cases
Case SLA
service
how-to
1771
How to log time and cost against a case
Cases
service
1618
How to use Affected assets in cases
Cases
service
how-to
1577
Understanding Checklists: How case changes affect checklists
how-to
Checklist
Cases
Case Categories
1529
How to add a checklist to case category
how-to
administration
Cases
Case Categories
Services
service
1527
Understanding Cases: Case SLA logic
how-to
service
Case SLA
Cases
1214
Understanding Cases: Case Email Responses
service
Case-sweep
case-notes
email-attachments
Case Watcher
mail agent
Email
Cases
1135
How to create a case using the Plug-In
Cases
record
outlook-plugin
service
how-to
1104
How to view Individual Case History
Cases
how-to
1061
How to Deactivate Case Categories
Cases
Case Categories
service
how-to
1046
Understanding Cases: Creating Case Breach Reasons
service
how-to
Cases
SLA Breach
Case SLA
1002
Customer Subscription Functionality
customer
record
Reports
Cases
users
appointment
tasks
quotations
Digest Feeds
Digests
Opportunity
Custom Reports
administration
988
How to use cases in the Layer
how-to
service
Cases
Services
Case Watcher
Updating
case-notes
Case SLA
Case wach list
981
How to create a case using the new radio button
how-to
service
customer
record
Cases
975
How to create a case from the customer record
Case Categories
Cases
record
customer
service
how-to
909
Suggested widgets to manage cases (Manager)
Services
Cases
users
how-to
widgets
service
864
Case Enhancements
Case SLA
Case Categories
Cases
688