Layer Systems

All Knowledgebase Articles

0 votes	1694 views	Understanding Case SLA's: Working hours vs. Clock Hours Cases settings Case SLA Company Settings how-to

0 votes	1666 views	Mail Triage how-to Cases Mail Triage

0 votes	1568 views	How to create case category checklists Case Categories Checklist Cases how-to administration settings service

0 votes	1459 views	Understanding Work Stacks: Case Work stacks how-to work-stacks Reports Cases

0 votes	1402 views	How to add external customers on case watch list and as a default case watcher how-to Cases Case Watcher Case wach list

0 votes	1402 views	How to Create a New Case Category settings how-to Case Categories Cases

0 votes	1362 views	Understanding Cases: Cases vs Jobs Cases service ordering

0 votes	1360 views	Understanding Cases: Case Service Level Agreement (SLA) On Hold Statuses Cases Case SLA service how-to

0 votes	1254 views	How to add a checklist to case category how-to administration Cases Case Categories Services service

0 votes	1160 views	How to use Affected assets in cases Cases service how-to

0 votes	1158 views	How to log time and cost against a case Cases service

0 votes	1091 views	Understanding Checklists: How case changes affect checklists how-to Checklist Cases Case Categories

0 votes	942 views	Understanding Cases: Case SLA logic how-to service Case SLA Cases

0 votes	908 views	How to create a case using the Plug-In Cases record outlook-plugin service how-to

0 votes	843 views	How to view Individual Case History Cases how-to

0 votes	831 views	Understanding Cases: Case Email Responses service Case-sweep case-notes email-attachments Case Watcher mail agent Email Cases

0 votes	802 views	Understanding Cases: Creating Case Breach Reasons service how-to Cases SLA Breach Case SLA

0 votes	784 views	How to Deactivate Case Categories Cases Case Categories service how-to

0 votes	780 views	Customer Subscription Functionality customer record Reports Cases users appointment tasks quotations Digest Feeds Digests Opportunity Custom Reports administration

0 votes	698 views	How to create a case using the new radio button how-to service customer record Cases

0 votes	698 views	How to use cases in the Layer how-to service Cases Services Case Watcher Updating case-notes Case SLA Case wach list

0 votes	679 views	How to create a case from the customer record Case Categories Cases record customer service how-to

0 votes	612 views	Suggested widgets to manage cases (Manager) Services Cases users how-to widgets service

0 votes	483 views	Case Enhancements Case SLA Case Categories Cases