Layer Systems

All Knowledgebase Articles

0 votes	1477 views	Mail Triage how-to Cases Mail Triage

0 votes	1393 views	How to create case category checklists how-to service settings administration Cases Case Categories Checklist

0 votes	1374 views	Understanding Case SLA's: Working hours vs. Clock Hours how-to settings Cases Company Settings Case SLA

0 votes	1260 views	Understanding Work Stacks: Case Work stacks how-to work-stacks Reports Cases

0 votes	1226 views	How to add external customers on case watch list and as a default case watcher how-to Cases Case Watcher Case wach list

0 votes	1213 views	How to Create a New Case Category how-to settings Cases Case Categories

0 votes	1145 views	Understanding Cases: Case Service Level Agreement (SLA) On Hold Statuses how-to service Cases Case SLA

0 votes	1137 views	Understanding Cases: Cases vs Jobs service ordering Cases

0 votes	1018 views	How to add a checklist to case category how-to service administration Cases Case Categories Services

0 votes	1007 views	How to use Affected assets in cases how-to service Cases

0 votes	995 views	How to log time and cost against a case service Cases

0 votes	928 views	Understanding Checklists: How case changes affect checklists how-to Cases Case Categories Checklist

0 votes	814 views	How to create a case using the Plug-In how-to service outlook-plugin record Cases

0 votes	797 views	Understanding Cases: Case SLA logic how-to service Cases Case SLA

0 votes	708 views	How to view Individual Case History how-to Cases

0 votes	708 views	Understanding Cases: Case Email Responses service Cases mail agent Email Case Watcher Case-sweep case-notes email-attachments

0 votes	687 views	Customer Subscription Functionality administration tasks quotations users appointment customer record Reports Cases Digest Feeds Digests Opportunity Custom Reports

0 votes	682 views	Understanding Cases: Creating Case Breach Reasons how-to service Cases Case SLA SLA Breach

0 votes	675 views	How to Deactivate Case Categories how-to service Cases Case Categories

0 votes	589 views	How to create a case using the new radio button how-to service customer record Cases

0 votes	584 views	How to use cases in the Layer how-to service Cases Services Updating Case Watcher Case wach list Case SLA case-notes

0 votes	580 views	How to create a case from the customer record how-to service customer record Cases Case Categories

0 votes	512 views	Suggested widgets to manage cases (Manager) how-to service widgets users Cases Services

0 votes	386 views	Case Enhancements Cases Case Categories Case SLA